Tag Archives for trolls

More 2020 Social Media Trends to Watch

Here are some more trends we’re watching this year: Customer Service Amps Up:  Several acquaintances have established Twitter accounts with the express purpose of reaching out to brands to voice their complaints.  They don’t utilize Twitter to connect with fellow users or to research topics of interest or to follow trends:  they use it solely to command the […]

Tips for Toppling Trolls

If you find yourself or your brand being trolled, consider the following tips: It’s not you, it’s them:  While razor-sharp comments that land on your social feed may feel like a personal attack, don’t take their comments personally.  Internet trolls comport themselves much like bullies:  they seek attention, smack of negativity, and derive a perceived sense of authority […]